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Notes:

Whilst i-CABLE will endeavor to provide service requested by the customer however the service requested may not be available for various reasons including the following:

1. Non-availability of copper wire. This would normally happen in buildings where i-CABLE provides service by leasing the local loop or last mile of PCCW-HKT. The copper wire may not be available for various reasons including non-existence of wire; building is now served by PCCW-HKT via fibre; other services are being carried over the same wire by PCCW-HKT; wire is being reserved etc.
2. The building concerned is in fact served by another telephone exchange of PCCW-HKT. This would normally happen in cases where i-CABLE provides service by leasing the local loop or last mile of PCCW-HKT. PCCW-HKT does not provide i-CABLE with the list of buildings covered by a particular telephone exchange of PCCW-HKT. Currently i-CABLE is only able to base its estimate on the exchange boundary map, however it should be noted that sometimes the boundary information may not be 100% accurate and is subject to change which i-CABLE would not be notified until it places application for local loop service from PCCW-HKT.
3. Non- availability of subscriber-tie cable from PCCW-HKT - Again this would normally happen in buildings in cases where i-CABLE provides service by leasing the local loop or last mile of PCCW-HKT. To increase capacity in subscriber-tie cable i-CABLE has to apply to PCCW-HKT and there is a lead-time of approximately 6 to 8 weeks if the application is accepted by PCCW-HKT. Application may be rejected if spare threshold is not met at the time of application or there is no space for installation of additional capacity.
4. Blockwiring may not necessarily be available from PCCW-HKT in the building in question. Given a lack of space it is not physically feasible for i-CABLE to build additional ones.
5. Cabling work problems - this may be due to a number of reasons including:
   • other tenants do not allow cabling work at their office which is the only path for cabling;
   • existing facilities such as conduit, manhole, trunking are full;
   • Building Management Office does not allow i-CABLE to do cabling work or access existing cabling system; or
   • customers do not allow cabling work as it may affect their premises decoration.
6. Localized shortage of facilities and resources - this is due to a number of reasons including:
   • cables of the local box serving the customer have been used up and cables cannot reach other local box on the same floor;
   • riser cables of the adjacent floors being used up; or
   • certain features and functions must be provided by particular equipment which is not available for the building.